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Privacy Policy

In compliance with UK and European data protection regulations, this privacy policy explains what personal information we collect from you when you visit our website or are a recipient of our services.

Surrey Swim School Ltd provides swimming lessons in the leisure industry.

Surrey Swim School Ltd is committed to processing personal information about its customers in ways that comply with its legal and regulatory obligations, and to being clear with customers about what it does with their personal information.

We respect and value the privacy of everyone who enquires or purchases our services and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law.

The information we hold about you is either from the public domain, or you have provided it to us in the process of enquiring about or ordering swimming lessons from us. This privacy policy explains how we use any personal information we collect about you.

Surrey Swim School Ltd play two roles regarding data – we are the data controllers for the data we hold on organisations who we work with, and in turn, data processors for our clients.

Topics:
•  What information do we collect about you?
•  How will we use the information about you?
•  Is client data shared with any third parties?
•  How do we store your information?
•  Marketing
•  Access to your information and correction
•  Other websites
•  Changes to our privacy policy
•  How to contact us

What Information do we collect about you?

We collect information about you when you enquire about our swimming lessons or place an order for us for our products or services. We also collect information when you voluntarily complete customer surveys and provide feedback. The data held may include contact details, organisation information and notes made during correspondence between your self and Surrey Swim School Ltd

How will we use the information about you?

We collect information about you to provide you with relevant information regarding our swimming lesson and process your order. If you agree, to e-mail you about other products and services that we offer which we think may be of interest to you. Surrey Swim School Ltd will not sell, share or publicise your information for marketing purposes.

Is client data shared with any third parties?

If using certain functionalities within Surrey Swim School Ltd, third parties may be involved in the processing of client data. This is detailed below, along with links to the privacy policies of the relevant organisations:

Surrey Swim School Ltd enables clients to (find links)

•  Store our data on their servers (MOR solutions) Click here

•  MORSolutions data is hosted by a company called 1 & 1 Click here

•  Fees collected by direct debit via Go Cardless – with whom you would have an account. Click here

•  Send text messages to clients via Text Anywhere. Click here

•  Collect payments by card via PayPal Business – with whom you would have an account. Click here

•  Privacy document for Graphico

How do we store and protect your information?

All our information is held on a password protected database, on a password protected server, all of which can only be accessed by Surrey Swim School Ltd personnel through password protected accounts.

Marketing

We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receiving marketing, you may opt out at a later date. You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us in writing, using the details provided below.

Access to your information and correction

You have the right to request a copy of the information what we hold about you. If you would like a copy of some or all of your personal information, please e-mail or write to us at the address details below. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Other websites

Our website may contain links to other websites. This privacy policy only applies to Surrey Swim School Ltd, so when you link to other websites you should read the relevant privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular view and we will place any updates on this web page. This privacy policy was last updated on 27th May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

By e-mail

By post: Information Request
Surrey Swim School Ltd
1 Shawley Way
Epsom
Surrey KT18 5NZ